Policies

The terms "We" / "Us"/ "Our"/”Company” individually and collectively refer to Dot & Key
Wellness Ltd and the terms "You" /"Your" /
"Yourself" refer to the users.

This Policy is an electronic record in the form of an electronic contract
formed under the Information Technology Act, 2000 and the rules made thereunder
and the amended provisions pertaining to electronic documents / records in
various statutes as amended by the Information Technology Act, 2000. This
Policy does not require any physical, electronic or digital signature.

This Policy is a legally binding document between you and Dot & Key
Wellness Ltd. (both terms defined below). The terms of this Policy will be
effective upon your acceptance of the same (directly or indirectly in
electronic form, by clicking on the I accept tab or by use of the website or by
other means) and will govern the relationship between you and Dot & Key
Wellness Ltd. for your use of the website (“Website” defined below).

This document is published and shall be construed in accordance with the
provisions of the Information Technology (reasonable security practices and
procedures and sensitive personal data of information) rules, 2011 under
Information Technology Act, 2000; that require publishing of the Policy for
collection, use, storage and transfer of sensitive personal data or
information.

Please read this Policy carefully. By using the Website, you indicate that you
understand, agree and consent to this Policy. If you do not agree with the
terms of this Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by
the Website, You hereby consent to the collection, storage, processing and
transfer of any or all of Your Personal Information and Non-Personal
Information by us as specified under this Policy. You further agree that such
collection, use, storage and transfer of Your Information shall not cause any
loss or wrongful gain to you or any other person.

USER INFORMATION
To avail certain services on our Websites, users are required to provide
certain information for the registration process namely: - a) your name, b)
email address, c) sex, d) age, e) PIN code, f) credit card or debit card
details g) medical records and history h) sexual orientation, i) biometric
information, j) password etc., and / or your occupation, interests, and the
like. The Information as supplied by the users enables us to improve our sites
and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said
user information to maintain, protect, and improve its services (including
advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available
and accessible in the public domain or is furnished under the Right to
Information Act, 2005 or any other law for the time being in force.

A record of your product interests may also be maintained and/or acquired about
you from our present and/or future affiliates.

This Website is directed to be used by adults only who are above the age of 18
years. If you are not an adult, while you may look at our Site, but you should
not make a purchase, register, or submit personal information to us. We do not
knowingly collect information from minors. Minors should not be using this
website with any personal information. In an event of default by the minor, the
parent or the guardian will be liable to compensate for whatsoever damages
arising out of such wrongful use by the minor.

COOKIES
To improve the responsiveness of the sites for our users, we may use
"cookies", or similar electronic tools to collect information to
assign each visitor a unique, random number as a User Identification (User ID)
to understand the user's individual interests using the Identified Computer.
The only personal information a cookie can contain is information you supply.

The use of cookies is a common practice adopted by most major websites to
better serve their clients. Most browsers are designed to accept cookies, but
they can be easily modified to block cookies.

Our web servers automatically collect limited information about your computer's
connection to the Internet, including your IP address, when you visit our site.
Your IP address does not identify you personally. We use this information to
deliver our web pages to you upon request, to tailor our site to the interests
of our users, to measure traffic within our site and let advertisers know the
geographic locations from where our visitors come.

LINKS TO OTHER SITES
Our policy discloses the practices for our own website only. Our site provides
links to other websites also that are beyond our control. We shall in no way be
responsible in any way for your use of such sites.

ACCESSING AND MODIFYING INFORMATION
We shall allow an individual access to their personal information and allow the
individual to correct, amend or delete their information, except where the
burden or expense of providing access would be disproportionate to the risks to
the rights of the individual in the case in question or where the rights of
persons other than the individual would be violated or it violates our rights.

Upon request, we will grant individuals reasonable access to personal
information that we hold about them. To submit the request to know, correct,
amend, delete your information or to opt-out, you can contact our Grievance
Officer by emailing us at care@dotandkey.com with “POLICY” in the subject line.

If we process your personal information based on your consent, you can withdraw
your consent at any time by contacting our Grievance Officer by emailing us at
care@dotandkey.com with “PRAPOLICY” in the subject line. Withdrawing your
consent will not affect the lawfulness of any processing we conducted prior to
your withdrawal.

We will review your request as soon as reasonably practicable and respond
within the time periods required by applicable law. In any request you submit
to us, please make clear the personal data that are the subject of your
request.

INFORMATION SHARING
We share the sensitive personal information to any third party without
obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental
agency or authority to disclose, for the purpose of verification of identity,
or for the prevention, detection, investigation including cyber incidents, or
for prosecution and punishment of offences. These disclosures are made in good
faith and belief that such disclosure is reasonably necessary for enforcing
these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and
officers and employees of such group companies for the purpose of processing
personal information on its behalf. We also ensure that these recipients of
such information agree to process such information based on our instructions
and in compliance with this Policy and any other appropriate confidentiality
and security measures.

We will offer an individual the opportunity to choose (opt-out) whether
personally identifying information about them will be disclosed to a third
party or used for a purpose incompatible with the purpose for which it was
originally collected or subsequently authorized by them, unless such choice is
not required by law. We will seek affirmative or explicit (opt-in) consent
before the personal information is disclosed to a third party or used for a
purpose other than its original purpose or the purpose authorized subsequently
by the individual. We use the personal information only in ways that are
compatible with the purposes for which it was collected or subsequently
authorized by the individual and the client.

RETENTION
We will retain your personal information for the period necessary to fulfil the
purposes outlined in this Policy unless a longer retention period is required
or permitted by law.

We will only retain your personal information for as long as we have an ongoing
legitimate business need to do so. We may retain your personal information for
a longer period to address a complaint or if we reasonably believe that
litigation in respect to our relationship with you is possible.

We may anonymize personal information for research or statistical purposes, in
which case the resulting data are no longer personal information subject to
this Policy and we may use these data without restriction.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to
or unauthorized alteration, disclosure or destruction of data. These include
internal reviews of our data collection, storage and processing practices and
security measures, including appropriate encryption and physical security
measures to guard against unauthorized access to systems where we store
personal data.

However, we shall not be liable to any user for any loss, damage (whether
direct, indirect, consequential or incidental) or harm caused to the user due
to the unauthorized access or misuse of the Personal or Sensitive Information
by any third party. We cannot guarantee that information you supply will not be
intercepted while being transmitted to us over the Internet. Further, any
information you include in a posting to the discussion areas is available to
anyone with Internet access.

UPDATES TO THIS POLICY
We may update this Policy from time to time in response to changing legal,
technical, or business developments. Our Policy is subject to change at any
time without notice. Your continued use of the Website following such changes
to the Policy constitutes your acceptance of the changed Policy and to be bound
by such changes. When we update this Policy, we will post the updated version
on our website. Please regularly check this Policy to ensure you are aware of
the updated version.

Grievance Redressal
Any complaints, abuse or concerns with regards to content and or comment or
breach of these terms shall be immediately informed to the Customer Care
Officer as mentioned below via in writing or through email to:

Customer Support Team
www.dotandkey.com
Dot & Key Wellness Ltd
2/7 Sarat Bose Road
Kolkata – 700 020
Email: care@dotandkey.com
Ph: 8447704734